It is time to bring your restaurant business online and register with foodpanda. Revolutionize your restaurant business today and don’t let your regular customers miss your food at home.
What is foodpanda?
foodpanda is Malaysia’s most convenient online food ordering site, connecting people with the best restaurants around them, in Kuala Lumpur, Petaling Jaya, Melaka, Ipoh, and many more Malaysian cities!
Why list your restaurant on foodpanda?
- Expand your restaurant business online
- Allow online food ordering and delivery during area/state lockdown
- Reach thousands of new customers who would like to taste your food
Advantages of listing your restaurant with foodpanda?
- You don’t need to hire your own delivery team
- You will reach more new hungry customers who like to try new food
- Multiple payment options available, e.g. cash, credit or debit cards, and online payment gateways.
- You can still operate your restaurant business during a lockdown
How foodpanda works?
- Customers enter a delivery address via the foodpanda app or website and select a restaurant nearby.
- Restaurant accepts the order through the tablet provided and starts preparing the food for a specific pick up time.
- foodpanda rider arrives at the right time to collect and delivers the order within 30min after the order was placed.
- foodpanda sends you (the restaurant) the proceeds from your orders every month and provides detailed insights on your performance.
How to register your restaurant with foodpanda in Malaysia?
- Step 1: Sign up online here
- Step 2: Approval stage
- Step 3: foodpanda sends a contract
- Step 4: Contract signed
- Step 5: Receive preview of your menu
- Step 6: Receive foodpanda devices
- Step 7: Receive training via call
- Step 8: Your restaurant is live on foodpanda
How much commission foodpanda will charge from your restaurant?
- Commission rate: 30 – 35%
- Platform fees (weekly) depending on the monthly sales. Higher monthly sales will require higher platform fees, typically range between RM0 – RM75
Licenses or documents required while registering with foodpanda
- Owner’s identification documents
- SSM Registration Document
- Restaurant / Shop License
- Bank Account details
- Restaurant / Shop License (If Applicable)
- Halal Certification (If Applicable)
- SST ID (If Applicable)
foodpanda Malaysia Partners Application Form
Link : https://www.restaurant.foodpanda.my/
Fill in the required details of your restaurant:
- Restaurant Name, city, address, postal code
- Restaurant Cuisine
- Particulars of the restaurant owner like first name, last name, contact number, and email address
- Average cost of a meal for one person
- Restaurant’s menu (pdf, excel, word, jpg), make sure the uploaded menu and prices are the same as for dine-in customers
Guide on uploading your restaurant menu for foodpanda application
- You will need to upload a copy of your menu as per current prices for in-store purchases. Supported files such as pdf, excel, word, jpg
- Follow the menu’s requirements which can be found here. Note that if the menu doesn’t follow the requirements provided, your application will not be successful.
- Click here on the menu template to use and download to fill in your menu as your reference.
foodpanda’s Menu Requirements
Please follow the menu requirements below to key in your menu items for your kind reference and perusal as per attached.
Menus can come in any format (Microsoft word, excel sheet, PDF)
Menu must consist of :
- Dish’s name and prices
- Food description
- If the menu is a photo of the restaurant’s physical menu, please ensure that it is clear and not hand written
Food photos MUST follow the below requirements in order to be uploaded on foodpanda.
Please remember to rename each photos according to its dish’s name so foodpanda’s team knows which photo would be for which dish.
Dish Image Dimension / Listing & Hero – 4000 X 2925 pixels (72 dpi)
- Assorted Dishes
- Top View (90 degree) or Front View (0 degree) angle. Never use any other angle
- Dish needs to be centered in the middle of the image
- No Watermarks or Branding
- No Close-Up Image
- The images should be clicked from a distance
- No Human Figures
- No White Background
- No Collage of Images
- Images should not be Blurred
- All images need to be taken in Landscape Format
- All image format should be either – JPEG
- All image should be named accordingly to the menu item name
can somebody from foodpanda help me to register?
Submitted to be merchant with food panda b4 March MCO…till now ,no approval. How to follow up,pls advice.
Please send them an email via [email protected] or contact their support on the official Facebook page.
cannot do registration because the form is not complete . please check your website .
Here is the link: https://www.restaurant.foodpanda.my/ It is the official Foodpanda Partners Registration in Malaysia.
thanks for help , but i still cant register .
Please contact them on the official Facebook page.
I m going to move to new place, how should i know wether the new place in covered by foodfanda or any else rider?
In my opinion, the best way of course is for you to travel to the place, launch Foodpanda app on your phone, and see if the nearby restaurants have coverage. You should be able to also investigate who else (riders) is delivering food from these existing restaurants in the new place that you mentioned. Alternatively, you can also send an email to [email protected] to get a confirmation reply from them.
i dont know how food panda handle this, i have send many emails to ask about the vendor registration, also leave messages in their FB page, nothing until now
I advise you to give up foodpanda. The most important thing to find business partners is to respect each other, so as not to find someone when there are problems in the future. There are grabmart and grabfood in the same industry, where things are handled quickly. I personally highly recommend it!